The report helps buyers evaluate transactional email products and helps them make better purchase decisions.
We are ecstatic to announce that Pepipost has been named ‘High Performer’ in the Transactional Email space and scored the highest in customer satisfaction in G2 Crowd Fall 2016 Report. G2 Crowd is one of the most trusted, non-biased review platforms for enterprise and software.
“We are truly humbled and want to express our sincere gratitude to our customers for laying their trust on us. It is a huge honor to be recognized in this competitive environment. Pepipost is barely a year old in the transactional email industry and this recognition keeps us even more motivated and inspires us to take Pepipost to the next level” says co-founder Dibya Sahoo.
Report’s key findings
- Pepipost received the highest satisfaction score of 96% among all transactional email providers software vendors
- Users ranked Pepipost highest in Performance and Reliability, at a rate of 98%
- Pepipost recorded higher than the industry average with respect to integrations
|Event tracking API||89%||99%|
|Mail Send API||93%||98%|
|Spam Filter Testing||86%||94%|
- Pepipost recorded second best in implementation time
- 96% of the users said they are likely to recommend Pepipost
G2 Crowd Comparative grid
Pepipost ranked ‘High Performer’, secures 4th in overall G2 Score
A vendor is ranked as ‘High Performer’ when it provides products that are highly rated by their users, but have not yet achieved the market share and scale of the vendors in the Leader category.
“Our customers have shown confidence in our product and it gives us immense satisfaction to know that users believe we are headed in the right direction.” Commenting on the product’s roadmap, Dibya says, “Last year we mastered our technologies to ensure high scalability and the best of email deliverability. In the coming quarters, the entire focus will be on advancing the tool’s capabilities. From adding in-demand features like sub-account, having dedicated sandbox for large senders and powerful analytics to enhancing our platform by setting up in-house MTA solution and creating a robust library of plugins, Pepipost’s roadmap is one that is tailored to meet businesses’ needs of today and tomorrow.”
Pepipost scores highest in Customer Satisfaction
The Satisfaction rating is affected by the following (in order of importance):
- Customer satisfaction with end user-focused product attributes based on user reviews
- Popularity and statistical significance based on the number of reviews received by G2 Crowd
- Customers’ satisfaction with administration-specific product attributes based on user reviews
- Overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 Crowd users
About the Report
G2 Crowd Grid Report is a collective representation of reviews gathered from expert peers, everyday users as well as data aggregated from online sources and social networks. The report follows a unique algorithm to calculate the product strength and scores in real time.
About G2 Crowd
G2 Crowd leverages over 90,000 user reviews to drive better software purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Over 700,000 people visit G2 Crowd’s site every month. Co-founded by the founder and former executives from SaaS leader BigMachines, G2 Crowd aims to bring authenticity and transparency to business technology research.
|Author: Sita Kalluri|
|Sita Kalluri, Head – Content & Customer Engagement at Pepipost