What to expect from email this year

 In About Email

It’s 2017 and email continues to dominate.

That’s a given. It’s no longer about whether email is dead or not. Rather, it’s about how email is evolving in the wake of new channels and changing customer behaviors. So let's take a look at what’s in store for the email industry in 2017.

Wearables to become primary device for opening emails

The world now needs constant access to their emails, on the go. Here's where wearables come into the picture. People have moved on along with time. With the advent of the Apple Watch and others, emails are now part of our wardrobe.

According to reports, wearables are estimated to be the most sold product in the consumer electronics segment, and surely no ESP wants to lose out on them. Hence, ESPs are working on two major aspects to increase customer satisfaction through the app which is compatible with different wearables and making their emails responsive.

Responsive email support to feature in Gmail, soon

As the year progresses, Gmail is looking to add a couple of important arms to their mailing service, webmail clients style support and media query support for mobile applications. These will ensure improved user experience across platforms.

Modular email templates

Modular templates are a more controlled manner of delivering dynamic content to the customers. A created content module can appear differently, identically or may not appear at all in the audience.

How to set up a modular template design?

Security to be indispensable in emails

The US election email hack saga has surely led to ESPs moving email security up in their priority list.

Living in a world that makes us very exposed to online predators, who search day in & out to snag your identity; social security numbers, account numbers and various forms of sensitive/confidential information. This should indicate how susceptible your emails could be.

The alarming part is that traditional emails are not discarded/deleted from the unsecured servers. This is why it's the organization's responsibility to make their data secured from such threats.

Checklist to maintain email security

Email sharing & content

The trend of using animation and video in emails will continue in 2017. The concept here is to make animation in such a manner which supports the content rather than dumping in some irrelevant animations. Talking about expecting something new, we can surely expect some more supported media file types for direct attachments.

A year of automated and triggered emails

The timeliness, customizable and relevant behavior of triggered emails is an asset to the marketer's automation toolkit. From welcome greetings to cart abandonment notification, triggered emails are present everywhere with their ever increasing scope.

There is no harm in expecting bots to operate an email marketing campaign which is full of automated and triggered messages. Some automated tasks like sending confirmation emails, abandoned cart emails can be bot handled based upon the data processed from the chat sessions. This can be the announcement of Artificial Intelligence in email industry, which is the new hit.


It is the systematic approach and imaginative focus that makes an email channel steer away from others. After many years of dormancy, with frequent updates in technologies, the email industry is the most transforming sector of digital marketing.

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